Hosted PBX by Brooklyn Tech Support LLC

Your business calls.Connected.

Cloud phone systems for modern businesses: desk phones, softphones, a call center and an AI receptionist, all on your numbers.

Book a Demo View Plans
  • Reliable. Flexible. Scalable.
  • Keep your team connected anywhere.
  • Professional features without the complexity.
Brooklyn, NY · since 2020Yealink & Poly phonesUnlimited inbound minutesNumber porting at no chargeRemote and on-site support
Cloud PBX

Enterprise features in the cloud.

Call Routing

Get calls to the right people.

Voicemail

Never miss a message.

Call Handling

Auto attendants, queues and more.

Multi-location

Connect all your offices effortlessly.

Business Support

Real people. Real support.

Services

Everything your business needs to answer the phone.

One cloud phone system, with the apps and services to run it: from a two-person office to a multi-location call center.

Add-on

BITS Voice Call Center

A full contact center on your phone numbers.

  • Queues with skills, priorities and VIP callers
  • Callbacks instead of waiting on hold, with position and wait-time announcements
  • Live wallboard, reports and quality reviews
  • Outbound campaigns and web chat
Learn more

BITS Voice Agent

The Windows app for call center agents.

  • Sign in, set yourself available or on break, and take calls from the queue
  • Screen pop with the caller's history, transfers and callbacks
  • Wrap-up codes and call results
Learn more

BITS Voice Supervisor

The Windows app for the people who run the floor.

  • Every queue and agent live, with waiting callers
  • Listen, whisper or join a call; move or assign calls
  • Agent states, breaks and performance at a glance
Learn more

BITS Voice Softphone

Your extension on any Windows computer.

  • Make and receive calls with a headset, no desk phone needed
  • Transfers, hold, voicemail and your company phone book
  • Licensed per user; works with your existing extensions
Learn more Add-on

AI voice agent

An AI receptionist that answers when your team can't.

  • Answers questions, takes messages and captures leads 24/7
  • Hands the call to a person or a queue when needed
  • AI-written greetings and menu prompts in any voice
Learn more

Reports, security and support

Know what happens on your lines, and who is behind them.

  • Monthly summary per location, extension and number; call history with recordings
  • Fraud protection, attack blocking and a security dashboard
  • Phones that configure themselves when plugged in, managed for you by Brooklyn Tech Support LLC
Learn more
Plans

Choose the plan that fits your business.

Proposed packages — final pricing subject to confirmation.

Business Essential

$39.95
/ month per location
  • 1 phone number (DID)
  • 500 minutes per month
  • 5 extensions
  • 2 call channels
Request Plan
★ Recommended

Business Plus

$79.95
/ month per location
  • 2 phone numbers (DIDs)
  • 1,500 minutes per month
  • 10 extensions
  • 4 call channels
Request Plan

Business Pro

$149.95
/ month per location
  • 4 phone numbers (DIDs)
  • 3,000 minutes per month
  • 20 extensions
  • 6 call channels
Request Plan

Business Premium

$249.95
/ month per location
  • 6 phone numbers (DIDs)
  • 5,000 minutes per month
  • 35 extensions
  • 10 call channels
Request Plan

Desk phones and softphone licenses sold separately. Outbound minutes are shared across all your locations.

Add-ons

Customize your phone system.

Add powerful features to tailor your system to your business needs. Prices come straight from BITS Voice Cloud.

Office Unlimited DID $10/moToll-free number $5/moInternational DID $15/moExtra inbound channel $5/mo
AI greetings$20 / location / month
AI voice agent$0.42 / minute
Call recording$5 / location / month
Call queues$25 / location / month
Voicemail transcription$2 / location / month
BITS Voice Call Center$35 / agent seat / month
Devices

Choose the devices that work for your team.

High-quality desk phones, headsets and conference devices that work seamlessly with BITS Voice Cloud. We configure every one of them before it reaches your desk.

View Devices

Hardware sold separately.

Desk phone
Desk PhonesYealink & Poly, color screens, DECT
Wireless headset on its stand
HeadsetsUSB & Bluetooth, noise cancelling
Conference speakerphone
Conference DevicesSpeakerphones for meeting rooms

Get started in three simple steps.

1
Tell us about your business

Share a few details about your needs.

2
Choose your plan and devices

Find the right solution for your team.

3
Configure your phone system

We'll get you up and running quickly and easily.

Frequently asked questions.

What is a DID?

A DID (Direct Inward Dialing) is a phone number people dial to reach you. Each plan includes one or more numbers; extra local, toll-free or international numbers can be added to any plan.

What is a call channel?

A channel is one call happening at the same time. With 4 channels, four people can be on the phone at once; the next caller hears a busy signal or goes to voicemail. Extra channels can be added per number.

Are phones included?

Plans cover the service. Desk phones, headsets and softphone licenses are sold separately, and we configure them for you: plug the phone in and it sets itself up.

Can I keep my current phone numbers?

Yes. We port your existing numbers to BITS Voice Cloud at no charge; your callers never notice the change.

Does it work with several locations?

Yes. Every location gets its own numbers, hours and routing, and your team can transfer calls between offices as if they were in the same building.

Who do I call when something breaks?

Brooklyn Tech Support LLC. Real technicians in Brooklyn, NY, who know your system, with remote and on-site support.

Contact

Let's connect your business.

Have questions or ready to get started? Send us a message and we'll be in touch shortly.

[email protected]www.bitsvoice.cloud

We reply within one business day.